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Privacy Policy

General Privacy Policy

   

§1: Information about the collection of personal data
(1) We inform you hereinafter about the collection of personal data when you use the “friedmann print” app, and our websites https://www.friedmann-photos.com and https://helpcenter.friedmann-photos.com.
Personal data are all data that can be used to identify you personally, e.g. your name, address, e-mail address, user behavior. Invoicing data are also collected and print datastored. These data will however be erased automatically 30 days after dispatch. We equally confirm that we will not use your customer data for marketing purposes.
(2) The Controller pursuant to Art. 4 (7) of the EU General Data Protection Regulation (GDPR) is Andreas Walter, Oberfeldstraße 2, 89264 Weißenhorn, Germany, datenschutz@friedmann-photos.com.
You can contact our Data Protection Officer, Andreas Walter, by e-mail at datenschutz@friedmann-photos.com or by mail, marked “For the attention of the Data Protection Officer”.
(3) When you contact us by e-mail or using the contact form, we will store the data you share with us (your e-mail address and, possibly, your name and telephone number) in order to deal with your inquiry. We will erase these data as soon as their storage is no longer necessary or we will restrict their processing in cases where statutory retention obligations exist.
(4) Where we avail of contracted service providers to fulfil individual functions of our offering or wish to use your data for marketing purposes, we will inform you in detail below about the respective procedures. In doing so, we also set out the specified criteria for the given data retention period.

§2: Your rights
(1) With regard to your personal data you have the following rights vis-à-vis us:
- the right to information
- the right to rectification or erasure- the right to the restriction of processing
- the right to object to processing
- the right to data portability
(2) You furthermore have the right to lodge a complaint with a data protection supervisory authority about our processing of your data.

§3:Collection of personal data when you use the “friedmann print” app.
(1) When you use the website purely to obtain information, i.e. if you do not register orshare any information with us, we will only collect the personal data that is transferredto us from your browser to our servers. If you wish to look at our website, it is technically necessary for us to collect the following data in order to display our website to you and to guarantee stability and security (the legal basis is Art. 6 (1)(f) GDPR):
Your IP address
The date and time of your visit
Time zone difference to Greenwich Mean Time (GMT)
Content of your request (specific page visited)
Access status/HTTP status code
The volume of data transmittedThe website from which you were referred
Your operating system and app version
Your operating system and its interface
The language and version of your browser software

§4:Collection of personal data when you visit our website
(1) When you use the website purely to obtain information, i.e. if you do not register orshare any information with us, we will only collect the personal data that is transferredto us from your browser to our server. If you wish to look at our website, it is technically necessary for us to collect the following data in order to display our website to you and to guarantee stability and security (the legal basis is Art. 6 (1)(f) GDPR):
Your IP address
The date and time of your visit
Time zone difference to Greenwich Mean Time (GMT
)Content of your request (specific page visited)
Access status/HTTP status codeThe volume of data transmitted
Website sending the request
Your browser
Your operating system and its interface
The language and version of your browser software

(2) In addition to the above mentioned data, when you use our website, cookies are stored on your computer. Cookies are small text files that are stored on the hard drive of the browser you are using and through which the party that places the cookie (in this case, us) receives certain information. Cookies cannot execute any programs or transfer any viruses to your computer. Their purpose is to make the given website more user-friendly and effective.

(3) Use of cookies
a) This website uses the following types of cookies whose scope and functions are explained below:
transient cookies (see b), persistent cookies (see c).
b) Transient cookies are automatically erased when you close your browser. They in particular include session cookies. These store what is known as a session ID with which separate queries by your browser can be allocated to a single session. This allows your computer to be recognized again when you return to our website. The session cookies are erased when you log off or close your browser.
c) Persistent cookies are automatically erased after a specified period which varies from one cookie to another. You can erase cookies at any time in your browser’s security settings.
d) You can configure your browser settings to suit your preferences and, for instance, refuse third-party cookies or all cookies. We however wish to point out that if you do so, you may not be able to use all the functions of this website.
e) We use cookies so that we can identify you on subsequent visits, in the event that you have an account with us. Otherwise, you will have to log in again every time you visit.


Data processing

To guarantee smooth workflows, we use the following service providers:

Technical service providers:
We work with technical service providers so that we can provide you with our service. These service providers are as follows: friedmann-print.app, saas.do, PrintOS Site Flow,Shipcloud, friedmann-photos, Intercom Helpdesk, Intercom (own cookies), Trello, Slack.

Insofar as your data are processed outside the European Union, this may mean that your data are transferred to a country with a lower data protection standard than in the European Union. In this event Friedmann Print Data Solutions GmbH ensures that the respective service provider will guarantee the same standard of data protection either contractually or by some other means.

Shipping service providers:
DHL
DHL Express
UPS
Deutsche Post

Data that are transferred to shipping service providers:

Name
Delivery address
E-mail address and telephone number

Payment service providers:

We use the following payment service providers: Apple Pay, Stripe, PayPal. During the payment process, once you have input your access data, you can authorize payment via the payment service provider. In order to handle the payment, we most notably transfer details of the specific sum to be paid to the selected payment service provider. Further details about any data processing carried out by the payment serviceprovider are available from the information texts in the input template/website of the payment service provider, where you will also find the payment service provider’s contact details.


Privacy statement for Web Analytics

Use of Google Analytics
(1) This website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will generally be transmitted to and stored by Google on a server in the United States. Where IP anonymization is activated on this website, within the member states of the European Union or in other countries which are signatories to the European Economic Area Agreement, your IP address will be abbreviated beforehand. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.
(2)Your IP address transmitted from your browser in connection with Google Analytics will not be associated with any other data held by Google.
(3)You may refuse the use of cookies by selecting the appropriate settings on your browser. You should however note that if you do this you may not be able to use the full functionality of this website.You may furthermore prevent the collection and processing of cookie and website usage data (incl. your IP address) by Google by downloading and installing the browser plugin available through the following link http://tools.google.com/dlpage/gaoptout?hl=de.
(4)This website uses Google Analytics with the extension "_anonymizeIp()". This causes IP addresses to be abbreviated before further processing so that conclusions asto persons are excluded. Therefore where any data collected about you can be used to identify you it is immediately excluded and the personal data are thus erased without delay.
(5)We use Google Analytics to analyze usage of our website and so that we can regularly improve it. The statistics we obtain allow us to improve our offering and make it more interesting for you as a user. In exceptional cases where personal data are transferred to the USA, Google has signed up to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6 (1)(f) GDPR.
(6)Information about the third-party provider: Google Dublin, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, D04 E5W5, Ireland, Fax: +353 (1) 436 1001. Terms of use: http://www.google.com/analytics/terms/de.html, Privacy overview: http://www.google.com/intl/de/analytics/learn/privacy.html and the Privacy Policy: http://www.google.de/intl/de/policies/privacy.
(7)This website furthermore uses Google Analytics for cross-device analysis of visitor flows that is effected by means of a user ID.
(8) Alternatively to the browser plug-in, you can deactivate the collection of data by Google Analytics for this website to prevent the future collection of data by Google Analytics on this website. For this purpose, an opt-out cookie is placed on your end device. If you erase cookies, you will need to click on the opt-out link again.

Facebook Pixel
To measure conversion rates, this website uses the visitor activity pixel of Facebook. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook’s statement the collected data will be transferred to the USA and other third party countries too. This tool allows the tracking of page visitors after they have been linked to the website of the provider after clicking on a Facebook ad. This makes it possible to analyse the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising campaigns. For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at any conclusions as to the identity of users. However, Facebook archives the information and processes it, so that it is possible to make a connection to the respective user profile and Facebook is in a position to use the data for its own promotional purposes in compliance with the Facebook Data Usage Policy. This enables Facebook to display ads on Facebook pages as well as in locations outside of Facebook. We as the operator of this website have no control over the use of such data. The use of Facebook Pixel is based on Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in effective advertising campaigns, which also include social media. If a corresponding agreement has been requested (e.g. an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time. In Facebook’s Data Privacy Policies, you will find additional information about the protection of your privacy at: https://www.facebook.com/about/privacy/. You also have the option to deactivate the remarketing function “Custom Audiences” in the ad settings section under https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you first have to log into Facebook. If you do not have a Facebook account, you can deactivate any user based advertising by Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.


Privacy Policy for Intercom

In order to improve the user experience with regard to our application, we use the services of Intercom, Inc., 98 Battery Street, Suite 402, San Francisco, CA 94111, USA. We use Intercom for additional data analyses such as querying the time of registration or user activity within the scope of customer support. Intercom may also be used as a communication medium for e-mails or messages on the platform. So that we can understand our user base better, Intercom collects publicly available information.
For further information about Intercom’s privacy policy, please visit http://docs.intercom.io/privacy. Intercom’s services are regulated in the Intercom Terms of Use which are available here:
http://docs.intercom.io/terms.

The use of Intercom

The use of Intercom also serves to preserve our overriding legitimate interests pursuant to Art. 6 (1)(f) GDPR with regard to contact with website visitors and their communication.

You may object to the storage of your data and their transfer to Intercom with future effect. In this connection, simply contact us by e-mail at compliance@intercom.com. We would however advise you that if you do so, you will not be able to use all of our functions/services to their full extent.

 

Privacy Policy

General Privacy Policy

§1: Information about the collection of personal data
(1) We inform you hereinafter about the collection of personal data when you use the “friedmann print” app, and our websites https://www.friedmann-photos.com and https://helpcenter.friedmann-photos.com.
Personal data are all data that can be used to identify you personally, e.g. your name, address, e-mail address, user behavior. Invoicing data are also collected and print datastored. These data will however be erased automatically 30 days after dispatch. We equally confirm that we will not use your customer data for marketing purposes.
(2) The Controller pursuant to Art. 4 (7) of the EU General Data Protection Regulation (GDPR) is Andreas Walter, Oberfeldstraße 2, 89264 Weißenhorn, Germany, datenschutz@friedmann-photos.com.
You can contact our Data Protection Officer, Andreas Walter, by e-mail at datenschutz@friedmann-photos.com or by mail, marked “For the attention of the Data Protection Officer”.
(3) When you contact us by e-mail or using the contact form, we will store the data you share with us (your e-mail address and, possibly, your name and telephone number) in order to deal with your inquiry. We will erase these data as soon as their storage is no longer necessary or we will restrict their processing in cases where statutory retention obligations exist.
(4) Where we avail of contracted service providers to fulfil individual functions of our offering or wish to use your data for marketing purposes, we will inform you in detail below about the respective procedures. In doing so, we also set out the specified criteria for the given data retention period.

§2: Your rights
(1) With regard to your personal data you have the following rights vis-à-vis us:
- the right to information
- the right to rectification or erasure- the right to the restriction of processing
- the right to object to processing
- the right to data portability
(2) You furthermore have the right to lodge a complaint with a data protection supervisory authority about our processing of your data.

§3:Collection of personal data when you use the “friedmann print” app.
(1) When you use the website purely to obtain information, i.e. if you do not register orshare any information with us, we will only collect the personal data that is transferredto us from your browser to our servers. If you wish to look at our website, it is technically necessary for us to collect the following data in order to display our website to you and to guarantee stability and security (the legal basis is Art. 6 (1)(f) GDPR):
Your IP address
The date and time of your visit
Time zone difference to Greenwich Mean Time (GMT)
Content of your request (specific page visited)
Access status/HTTP status code
The volume of data transmittedThe website from which you were referred
Your operating system and app version
Your operating system and its interface
The language and version of your browser software

§4:Collection of personal data when you visit our website
(1) When you use the website purely to obtain information, i.e. if you do not register orshare any information with us, we will only collect the personal data that is transferredto us from your browser to our server. If you wish to look at our website, it is technically necessary for us to collect the following data in order to display our website to you and to guarantee stability and security (the legal basis is Art. 6 (1)(f) GDPR):
Your IP address
The date and time of your visit
Time zone difference to Greenwich Mean Time (GMT
)Content of your request (specific page visited)
Access status/HTTP status codeThe volume of data transmitted
Website sending the request
Your browser
Your operating system and its interface
The language and version of your browser software

(2) In addition to the above mentioned data, when you use our website, cookies are stored on your computer. Cookies are small text files that are stored on the hard drive of the browser you are using and through which the party that places the cookie (in this case, us) receives certain information. Cookies cannot execute any programs or transfer any viruses to your computer. Their purpose is to make the given website more user-friendly and effective.

(3) Use of cookies
a) This website uses the following types of cookies whose scope and functions are explained below:
transient cookies (see b), persistent cookies (see c).
b) Transient cookies are automatically erased when you close your browser. They in particular include session cookies. These store what is known as a session ID with which separate queries by your browser can be allocated to a single session. This allows your computer to be recognized again when you return to our website. The session cookies are erased when you log off or close your browser.
c) Persistent cookies are automatically erased after a specified period which varies from one cookie to another. You can erase cookies at any time in your browser’s security settings.
d) You can configure your browser settings to suit your preferences and, for instance, refuse third-party cookies or all cookies. We however wish to point out that if you do so, you may not be able to use all the functions of this website.
e) We use cookies so that we can identify you on subsequent visits, in the event that you have an account with us. Otherwise, you will have to log in again every time you visit.


Data processing

To guarantee smooth workflows, we use the following service providers:

Technical service providers:
We work with technical service providers so that we can provide you with our service. These service providers are as follows: friedmann-print.app, saas.do, PrintOS Site Flow,Shipcloud, friedmann-photos, Intercom Helpdesk, Intercom (own cookies), Trello, Slack.

Insofar as your data are processed outside the European Union, this may mean that your data are transferred to a country with a lower data protection standard than in the European Union. In this event Friedmann Print Data Solutions GmbH ensures that the respective service provider will guarantee the same standard of data protection either contractually or by some other means.

Shipping service providers:
DHL
DHL Express
UPS
Deutsche Post

Data that are transferred to shipping service providers:

Name
Delivery address
E-mail address and telephone number

Payment service providers:

We use the following payment service providers: Apple Pay, Stripe, PayPal. During the payment process, once you have input your access data, you can authorize payment via the payment service provider. In order to handle the payment, we most notably transfer details of the specific sum to be paid to the selected payment service provider. Further details about any data processing carried out by the payment serviceprovider are available from the information texts in the input template/website of the payment service provider, where you will also find the payment service provider’s contact details.


Privacy statement for Web Analytics

Use of Google Analytics
(1) This website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland (“Google”).Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will generally be transmitted to and stored by Google on a server in the United States. Where IP anonymization is activated on this website, within the member states of the European Union or in other countries which are signatories to the European Economic Area Agreement, your IP address will be abbreviated beforehand. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator.
(2)Your IP address transmitted from your browser in connection with Google Analytics will not be associated with any other data held by Google.
(3)You may refuse the use of cookies by selecting the appropriate settings on your browser. You should however note that if you do this you may not be able to use the full functionality of this website.You may furthermore prevent the collection and processing of cookie and website usage data (incl. your IP address) by Google by downloading and installing the browser plugin available through the following link http://tools.google.com/dlpage/gaoptout?hl=de.
(4)This website uses Google Analytics with the extension "_anonymizeIp()". This causes IP addresses to be abbreviated before further processing so that conclusions asto persons are excluded. Therefore where any data collected about you can be used to identify you it is immediately excluded and the personal data are thus erased without delay.
(5)We use Google Analytics to analyze usage of our website and so that we can regularly improve it. The statistics we obtain allow us to improve our offering and make it more interesting for you as a user. In exceptional cases where personal data are transferred to the USA, Google has signed up to the EU-US Privacy Shield https://www.privacyshield.gov/EU-US-Framework. The legal basis for the use of Google Analytics is Art. 6 (1)(f) GDPR.
(6)Information about the third-party provider: Google Dublin, Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, D04 E5W5, Ireland, Fax: +353 (1) 436 1001. Terms of use: http://www.google.com/analytics/terms/de.html, Privacy overview: http://www.google.com/intl/de/analytics/learn/privacy.html and the Privacy Policy: http://www.google.de/intl/de/policies/privacy.
(7)This website furthermore uses Google Analytics for cross-device analysis of visitor flows that is effected by means of a user ID.
(8) Alternatively to the browser plug-in, you can deactivate the collection of data by Google Analytics for this website to prevent the future collection of data by Google Analytics on this website. For this purpose, an opt-out cookie is placed on your end device. If you erase cookies, you will need to click on the opt-out link again.

Facebook Pixel
To measure conversion rates, this website uses the visitor activity pixel of Facebook. The provider of this service is Facebook Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook’s statement the collected data will be transferred to the USA and other third party countries too. This tool allows the tracking of page visitors after they have been linked to the website of the provider after clicking on a Facebook ad. This makes it possible to analyse the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising campaigns. For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at any conclusions as to the identity of users. However, Facebook archives the information and processes it, so that it is possible to make a connection to the respective user profile and Facebook is in a position to use the data for its own promotional purposes in compliance with the Facebook Data Usage Policy. This enables Facebook to display ads on Facebook pages as well as in locations outside of Facebook. We as the operator of this website have no control over the use of such data. The use of Facebook Pixel is based on Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in effective advertising campaigns, which also include social media. If a corresponding agreement has been requested (e.g. an agreement to the storage of cookies), the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time. In Facebook’s Data Privacy Policies, you will find additional information about the protection of your privacy at: https://www.facebook.com/about/privacy/. You also have the option to deactivate the remarketing function “Custom Audiences” in the ad settings section under https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you first have to log into Facebook. If you do not have a Facebook account, you can deactivate any user based advertising by Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.


Privacy Policy for Intercom

In order to improve the user experience with regard to our application, we use the services of Intercom, Inc., 98 Battery Street, Suite 402, San Francisco, CA 94111, USA. We use Intercom for additional data analyses such as querying the time of registration or user activity within the scope of customer support. Intercom may also be used as a communication medium for e-mails or messages on the platform. So that we can understand our user base better, Intercom collects publicly available information.
For further information about Intercom’s privacy policy, please visit http://docs.intercom.io/privacy. Intercom’s services are regulated in the Intercom Terms of Use which are available here:
http://docs.intercom.io/terms.

The use of Intercom

The use of Intercom also serves to preserve our overriding legitimate interests pursuant to Art. 6 (1)(f) GDPR with regard to contact with website visitors and their communication.

You may object to the storage of your data and their transfer to Intercom with future effect. In this connection, simply contact us by e-mail at compliance@intercom.com. We would however advise you that if you do so, you will not be able to use all of our functions/services to their full extent.